Australian Sales Only

We sell and ship products only within Australia. For other international destinations, please use the appropriate link for your closest distributor.

www.sanuk.com
www.thefitflop.com
www.ryka.com
www.instrideshoes.com
www.switchflops.com
www.ukgear.com
www.docpods.com

All pricing information on www.turfnsurfwear.com.au online store is in Australian Dollars and includes GST.

Sales to End Users Only

The on-line store is available to end user customers only.

Stock Availibility

Stock availability is subject to change at short notice, meaning at times a style may be in stock at the time of order placement but sold out by the time the order reaches our warehouse. In the event of an out of stock item Turf’N’Surf Wear will contact the customer to offer an alternate product or refund.

Delivery Information

Please allow up to 14 working days for delivery by standard post(dependent on delivery location). Express post items will leave our warehouse within 2 business days.

Standard postage is charged at $5.50 per order. Express post $15.00.

Orders that are refused or not received when delivery was attempted will be subject to a $15.00 return and restocking fee. This is to cover the cost of shipping the order back to us and the labour involved in handling your order.

Orders that are shipped to an incorrectly supplied delivery address will also be subjected to a $15.00 fee for return and re-shipping.

Hours of Operation

For order status information or other assistance with an order you have already placed that has not been received within the above timeframe, please contact Turf’N’Surf Wear on (61 2) 9939 0200 between the hours of 9am and 5pm weekdays, or drop us an email.

Privacy

When you place an order, we collect contact information such as your shipping and email addresses, and financial information, such as your credit card details. Credit card numbers are not stored by Shopify (through which this online store runs) or Turf’N’Surf Wear. Contact information from the order form is used to send orders and information to our customers and to get in touch with them when necessary. Financial information is used to bill the customers for products.

Turf’N’Surf Wear does not provide third parties with you personal details. If you do not wish to receive further information about our brands please deselect the button under ‘Keep me updated’ when purchasing.

Returns and Refund Policy

Faulty Products: In the event of receipt of a faulty product, the customer should notify Turf’n’Surf Wear within 7 days of receipt of the order. The product must be returned for Q&A assessment before a claim will be accepted. The original invoice must be returned with the goods. A replacement product will be dispatched once the claim has been processed, or a refund given (if requested).

Incorrect shipment: In the event of receipt of an incorrect delivery, the customer should notify Turf’n’Surf Wear within 7 days of receipt of the order. The goods should be returned for Q&A assessment and with all packaging intact and in a saleable condition. The original invoice must be returned with the goods. The correct product will be dispatched once the claim has been processed.

Exchanges: Turf’n’Surf Wear must be notified within 7 days of receipt of the original product if an exchange for a different size, colour or style is required. Exchanges will be subject to availability and Q&A assessment of the returned goods that they are in a saleable condition. The goods are to be returned to Turf’n’Surf Wear at the customer’s cost and an express post bag must be included for the new delivery.

Refunds: Please note – we do not refund if you change your mind so please choose carefully.

Payment Methods

Payment for on-line sales is available by using Visa and Mastercard only. American Express credit cards are not accepted. At the time your order is placed, an authorization number is requested from the credit card company for the full amount of the order. Credit card billing occurs in real time.

Sizing

Please refer to the chart below for sizing.

Other terms and conditions

Turf’N’Surf Wear reserves the right to change the terms and conditions of sale at the on-line store at any time. No Turf’N’Surf Wear employee or agent has the authority to vary any pricing, policies or terms and conditions of sale.